1.Do I have to create a login and password in order to give to Grace?
We strongly suggest that you create a login and password, especially if you are setting up a recurring gift. Creating a login and password is the only way you can get back to your account and cancel a recurring gift. But, no, you are not required to create a login.
2.How can I make changes (cc#, exp date, amount, end date) to my recurring pledge online?
Because we do not store your credit card information online, we cannot change a recurring gift directly.
1) First login into your account to view your "My Giving" page.
2) Then find the recurring gift you want to change and click cancel. (If your recurring gift has ended, you will not see this box. It will only show My Gifts.)
3) After you click here, scroll down to the bottom of the page and click on Cancel again. Now you can simply create a new recuring gift with the updated information (Click on Online Giving on the upper right side of the screen).
If you have any problems with this process please contact firstname.lastname@example.org
3.What should I do if I can't remember my login or password?
First, try the "Forgot Password Tool" here:
If the "Forgot Password Tool" does not help to resolve the problem, please email email@example.com.
4.What are the ways to give to Grace?
*Online one time gifts by credit card or electronic check.
*Online recurring gifts by credit card or electronic check.
*Check mailed or dropped off to the church office (700 Anderson, College Station, TX 77840)
*Check or cash in the offering plate on Sundays.
*Non-cash gifts – contact firstname.lastname@example.org or 979-693-2911 x227
5.How can I get my Contribution Statement?
Log in to the Grace website, or create a login if you don't already have one. Once you see your information, you can click on My Giving or My Contribution Statment on the right hand side of the screen to view your information.
*The finance department sends End of Year statements by email in mid-January; now is a good time to log in to your account and check that we have your correct email address listed.
*You can email or call the finance department and we will email you a statement upon your request. email@example.com or 979-693-2911 x247
6.What should I do if I see errors on my Contribution Statement?
Please contact the finance department and we will correct it for you.
Contact Us or 979-693-2911 x247
7. What should I do if my permanent address on file with my credit card company is different than the address Grace has on file for me?
Please change one of them. Your credit card gift will not clear if the addresses do not match. We recommend that you use your permanent address in our data base since college and temporary addresses change often.